International Shipping & Delivery Policy

Dispatched via Central Logistics Hubs in Hong Kong & Shenzhen

1. Order Processing & Handling Times

All in-stock industrial automation components, robotic accessories, and consumable parts are inspected, securely packed, and transferred to our carrier partners within 24 to 48 business hours following payment verification.

2. Shipping Methods & Transit Expectations

• Air Express (DHL Express, FedEx International Priority, UPS Saver): Typical transit of 3 to 5 business days to North America, Europe, and major Asian industrial zones.
• Standard Air Freight (Consolidated): 5 to 8 business days. Recommended for multi-axis servo kits and valve manifolds over 30 kg.
• Ocean Freight (LCL / FCL): 20 to 30 calendar days. Ideal for bulk drag-chain cables, heavy pneumatic cylinders, and palletized equipment.

3. Customs Duties, Import Taxes & Incoterms

Standard orders are fulfilled under Incoterms 2020: CPT (Carriage Paid To) / DAP (Delivered at Place). The recipient is responsible for any applicable local import duties, VAT, or clearance charges assessed by the destination customs authority. Detailed commercial invoices and harmonized tariff schedule (HS) codes are provided with every consignment.

4. Tracking & Delivery Guarantees

An automated shipment confirmation email with live tracking URLs is generated immediately upon package handover. All consignments are covered by international cargo loss insurance.